1. Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, American Express, Discover, UnionPay), PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. Your transactions are 100% secured with SSL encryption.

Q: Is my payment information safe?
A: Absolutely. We do not store your credit card details on our servers. All payments are processed securely through world-class encrypted gateways.

2. Shipping & Tracking

Q: How much does shipping cost?
A: We offer FREE Standard Shipping on all orders over $69.00 USD. For orders under $69, a flat shipping fee of $7.90 applies.

Q: How can I track my order?
A: Once your order is shipped (after 3-5 business days of processing), you will receive a "Shipping Update" email containing your tracking number and a link to monitor your package's journey.

Q: Do you ship internationally?
A: Yes! We ship our custom anime and K-POP phone cases worldwide, including the United States, UK, Europe, Canada, Australia, and New Zealand.

3. Customization & Quality

Q: Are your phone cases drop-resistant?
A: Yes, our cases are designed with a shockproof TPU bumper and a durable backplate, providing excellent protection against daily drops and scratches.

Q: Is the print quality high?
A: We utilize high-tech, imported Japanese digital UV printers to ensure vibrant colors and "relief" 3D textures. The designs are scratch-resistant and built to last.

Q: Can I return a personalized item?
A: Since our personalized cases are custom-made 1-to-1 for your order, they are final sale and non-returnable unless they arrive damaged, defective, or incorrect. Please refer to our Return Policy for details.

4. Orders & Returns

Q: How do I change or cancel my order?
A: Please contact us at support@luckanime.com within 6 hours of placing your order. Once our production process begins, we can no longer cancel or modify the order.

Q: What if my order arrives damaged?
A: We take full responsibility for defective or damaged items. Contact us at support@luckanime.com within 7 days of receipt with photos of the issue, and we will arrange a free replacement or refund.